The Citrix Blog

Rene Alfonso

  1. Improving Your Support Round Trip Time

    By Rene Alfonso · Published on 3 weeks ago · No Comments

    When we think about round trip time we naturally imagine the speed of packets flying through our networks.   But what I am referring to is an experience we have (frustratingly) shared when contacting any support department.Have you ever felt you are being asked the same questions over and over again? That déjà vu feeling is generally not a pleasant one since it may increase the ...

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  2. XenDesktop 5 Sp1 Install Tips & Tricks

    By Rene Alfonso · Published on 11 months ago · No Comments

    The service pack was released a few weeks ago and is available at here.  It will require you to log in to MyCitrix to download it.XD Service Pack 1 improvements and known issues document is available here.Its highly recommend that you install the service pack update with the same account that installed the product. If you install it with a different account that doesn’t have ...

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  3. New and Improved Version of XDDBDiag 1.5 Released for XenDesktop 5

    By Rene Alfonso · Published on 1 year ago · No Comments

    This tool will perform a data consistency check on a XenDesktop 5 database. It will also export important diagnostic information about the environment.This new version includes update notifications to ensure the latest version is being used as well as improved consistency checking. It supports both local installations of SQL express and remote SQL servers.But wait there is more..The program exports key troubleshooting data such ...

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  4. Workflow Studio – Print Spooler Workflow Example

    By Rene Alfonso · Published on 3 years ago · No Comments

    Hi,I created an example workflow to monitor the print spooler. It will send out an email and restart the service if its not running.  You can tweak it to suit your needs.Print Spooler Monitor and Alert   There are more activity libraries planned for the near future so stay tuned for some really cool stuff. 

  5. How to Become a Citrix Super Hero

    By Rene Alfonso · Published on 3 years ago · No Comments

    How many times have we watched our favorite super heroes cornered into a situation that appears hopeless when they reach into their utility belts and pull out a tool that saves the day?We would like to equip our customers with the tools that can help them face challenging circumstances. In the past few weeks we have released a number of new and updated support tools.ExamplesPrint ...

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  6. Windows Error Reporting and the Citrix Support Knowledge Base

    By Rene Alfonso · Published on 4 years ago · 2 Comments

    Hi,I wanted to make everyone aware of this very useful feature of windows and that it will not only provides us feedback to improve our software quality but may provide you possible solutions to known issues. We have linked a number of knowledge base articles and responses to common crashes reported to WER.More information about WER is available hereHopefully you will not being seeing the dreaded BSOD ...

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  7. Support Knowledge Base

    By Rene Alfonso · Published on 4 years ago · 1 Comment

    Hello,    My name is Rene Alfonso and I have been working for Citrix Technical Support for about 10 years.  During which time I have worked in many areas of support. I remember when we only had 2 products (WinFrame and WinView).  I have developed a number of support tools including RM Web Console,  Medevac, DSDaig, SQL Replication Test Tool, and CtxTrace. I am currently on the Knowledge ...

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