Results for: Serendipity and the Art of Customer Centricity
Serendipity and the Art of Customer Centricity
Broadly, BusinessDictionary.com defines customer centric as:"An approach to doing business in which a company focuses on creating a positive consumer experience at the point of sale and post-sale. A customer-centric approach can add value to a company by differentiating themselves from competitors who do not offer the same experience." Clearly this is a "big tent" definition with lots of nuances that can be pursued- from demand ...